TroubleshootingMedium
Emergency support process
Get urgent help outside normal channels.
5 min 4 stepsUpdated 2026-06-28
Overview
For business-critical issues, use the on-call channels, not the ticket queue.
Common symptoms
- Site is down
- Production alert
- Security incident in progress
Step-by-step fix
Step 1 of 425%
Tip: use ← → arrow keys
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