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Reset multi-factor authentication

Re-enroll your authenticator after getting a new phone.

6 min 5 stepsUpdated 2026-06-24
Overview

If you have a new phone or lost your authenticator, IT can reset your MFA enrollment.

Common symptoms
  • New phone, no authenticator
  • MFA code doesn't work
  • Lost backup codes

Step-by-step fix

Step 1 of 520%
Step 1 of 5
1

Submit a reset request

Open the IT portal and choose 'Reset MFA'. Verify your identity with your manager's approval.

About 1 min
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