TroubleshootingEasy
Unlock your account
Get back in after too many failed sign-in attempts.
5 min 4 stepsUpdated 2026-06-20
Overview
After 5 failed attempts your account locks for 15 minutes as a safety measure.
Common symptoms
- 'Account locked' message
- Sign-in loops immediately
- Can't reset password either
Step-by-step fix
Step 1 of 425%
Tip: use ← → arrow keys
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