TroubleshootingEasy

Unlock your account

Get back in after too many failed sign-in attempts.

5 min 4 stepsUpdated 2026-06-20
Overview

After 5 failed attempts your account locks for 15 minutes as a safety measure.

Common symptoms
  • 'Account locked' message
  • Sign-in loops immediately
  • Can't reset password either

Step-by-step fix

Step 1 of 425%
Step 1 of 4
1

Wait 15 minutes

Most locks clear automatically after 15 minutes. Grab a coffee.

About 1 min
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